FAQ
Questions, answered.
Can’t find yours? Ask us and we’ll reply by email, or book a quick call after you’ve sent your brief.
Do I own the files?
Yes. Once your final files are delivered, the logo and every design in your package are yours to use, print and change for as long as you like. Concepts you didn’t choose stay with us.
Do you print or install wraps?
We design; you print. Every file is ready to hand to your printer, embroiderer or wrap shop, and our brand guide tells them exactly how to use it.
How long does it take?
First concepts arrive in 3 business days (2 on Fleet), counted from when your brief and photos are in. Need them sooner? Add rush at checkout for concepts in 48 hours.
What if I don’t like it?
Tell us what’s off and we’ll design a brand-new set of concepts, free. If the second set still isn’t right, we refund you in full, as long as you haven’t approved a design or received final files. Once final files are delivered we can’t take them back, but we’ll fix any mistake on our side free for 30 days.
Is it really designed by people?
Yes. A designer on our team draws every concept. We use software to research your local competitors before we start, so we know what to stand apart from, but the design is done by a person.
Do you build websites too?
Yes. We build custom-made websites for home service businesses: refresh the one you have from $499, or launch a new one from $899. Fixed prices, no monthly fees, and the site is yours. Bundle it with a brand package and it’s $100 off. See websites
What do you need from me?
After you pay, you fill in a short brief: your business, your service area, your competitors, colours you like and hate, and what needs branding. Photos of your trucks (with make and model) make the vehicle layouts far more accurate.
Will the decals fit my truck?
We size every layout to the make, model and year you give us. Your wrap shop measures the vehicle before printing, as they always do, and our files are set up so they can adjust them easily.
What counts as a revision round?
One batch of feedback on your chosen concept. We send back one updated version. Changes collected in a single message count as one round.
I have more than two trucks. What then?
Fleet covers full wraps for 2 vehicles, and each extra vehicle is $199. With 6 or more vehicles, or more than one location, ask for a custom quote.