Legal

Refund policy

Last updated 10 November 2026

Short version: not feeling your first concepts? We design a fresh set, free. Still not right? Every cent back, as long as you haven’t approved a design yet.

1. Fresh concepts

If none of the first concepts work for you, tell us within 7 days of receiving them and we’ll deliver one new round of concepts at no cost, within the same turnaround as your package.

2. Full refund

If none of the second-round concepts work for you, you may request a full refund of your package and add-ons. Requests must be made before you approve a concept and before final files are delivered.

3. Late delivery

If first concepts are delivered later than your package’s stated turnaround, counted in business days from when your brief and uploads are complete, we will add one revision round at no cost, or refund your rush fee if you purchased rush.

4. After delivery

Once final files are delivered, payments are non-refundable. We will correct errors on our side (for example typos, wrong colour codes, or files that don’t open) at no cost if reported within 30 days of delivery.

5. Unused designs

Concepts you didn’t approve, and all designs from refunded orders, remain the property of Brand My Business and may not be used.

6. How refunds are paid

Refunds go back to the original payment method within 5 business days of approval. Your bank may take a few more days to show it.

7. Fair use

To use the guarantee, give feedback on each round. Orders with no response for 30 days are closed, and completed work is delivered as is.

Questions

Use the contact form and mention your order.